Date of Award

Winter 2-2022

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

Department

Computer Information Systems

First Advisor

Craig Van Slyke

Abstract

Information security technology has become more important in preventing and protecting organizational digital assets, and employees are often considered the last line of defense. However, employees at all levels have to face and deal with the complexity, overload, and uncertainty of information security technology in their jobs every day. Although information security technology could benefit the organization and individual employees as it is critical to building and strengthening protection mechanisms for organizational digital assets and employees’ data, it could also negatively affect employees’ emotions and work accomplishments.

This study examines the two effects of psychological techno-stress responses (security-techno distress and security-techno eustress) are caused by information security techno-stressors, which eventually influence security counterproductive behavior. In addition, a quantitative investigation with a cross-sectional survey design to collect data that measured items reflect the constructs discussed in the above section will be considered to evaluate the hindrance and challenge security techno-stressors that predict emotional security-techno distress and security techno-eustress response that may lead to the security counterproductive behavior. The findings suggested that security job demands are positively associated with security-techno distress and security-techno eustress, suggesting that if there is no demand, there is no challenge or motivation for employees to improve their security best practice. Meanwhile, security job resources This study has theoretical and practical implications for information security scholars and practitioners. It had negative significant impacts on security-techno distress and positive significant effects on eustress, which suggested that these factors encourage employees to prepare well for challenges interacting with information security technology. Overall, this research increases the understanding of information security technostress and the essential role of distress and eustress on security counterproductive behavior.

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