Date of Award

Summer 2001

Document Type

Dissertation

Degree Name

Doctor of Business Administration (DBA)

Department

Management

First Advisor

James Jiang

Abstract

The purpose of this research is to create a subjective measurement system that can assist in the successful creation of new information systems (IS). That entails moving from the commonly used objective measures of success (time and money constraints) to subjective measures (people's perceptions). Literature in the social perception area and goal congruence area has provided a basis for changing the measurement of success. Due to major differences in how people react to stimuli and perceived outcomes the objective measures must evolve to include subjective observations.

This research uses a questionnaire to gather data about the perceptions of the stakeholders (IS personnel and IS end users) involved in production or use of IS. A performance construct and satisfaction construct are used to investigate hypotheses regarding the differences in the perceptions of IS end users and IS personnel. Discrepancy theory is the basis for depicting gaps in the perceptions of the different stakeholders. By creating new constructs related to IS work, performance expectations and perceived outcomes can be measured for IS end users and IS personnel that are involved in creating and maintaining information systems. Current literature supports the involvement of these two stakeholders and the movement to subjective measures.

A process of consonance is also included to insure consistence over time in creating common goals. Consonance is defined as harmony and understanding between stakeholders or people. Consonance is a process that can help achieve consistence in setting common goals in IS projects. If IS end users and IS personnel are working toward a common goal, higher IS success rates will occur.

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