Date of Award

Spring 5-24-2025

Document Type

Dissertation

Degree Name

Doctor of Education (EdD)

Department

Educational Leadership

First Advisor

Bryan McCoy

Abstract

This qualitative case study examines leadership dynamics within hybrid and remote work environments in higher education, focusing on the enrollment management department of a university. As institutions shift toward flexible work models, the study explores how leaders adapt communication, support, and collaboration strategies to maintain effectiveness, employee well-being, and inclusion. Grounded in Siemens’ (2004) connectivism and supported by insights from Prensky (2001) and Shirky (2009), the study uses a theoretical lens that emphasizes technology’s role in learning and organizational interaction. Data was collected through interviews and document analysis, with participants ranging from frontline recruiters to senior administrators. The constant comparative method was used to analyze themes related to leadership behaviors, communication practices, team cohesion, and equity. The findings highlight that successful leadership in hybrid settings requires intentional communication, flexibility, and a strong emphasis on team connection and support. Leaders must leverage digital tools to foster engagement and ensure equitable access across distributed teams. This research addresses a gap in the literature by focusing specifically on higher education. It offers practical insights for leaders navigating the evolving landscape of remote and hybrid work. The study underscores the importance of adaptive, inclusive, and tech-enabled leadership in supporting organizational resilience and success.

Download

Share

COinS