Date of Award

Summer 8-2021

Document Type


Degree Name

Doctor of Philosophy (PhD)

First Advisor

Steven Toaddy


The year 2020 has been a year of change and adaptation largely due to the presence of the COVID-19 pandemic. Changes in the way we live and work have impacted us all to varying degrees. This paper explores the changes in the workplace of a food-and-beverage company to determine the impact on employees due to the pandemic. Specifically, this paper explores the impact of workplace changes on professional and frontline populations (as defined in the Method section) by examining their levels of engagement and performance. The role of age and gender is also examined in relation to engagement and performance. Results are mixed and are in the opposite direction of the hypotheses examining the role of population, gender, and time on engagement and performance scores. There is partial support for the research questions that explore the role of generation on engagement and performance scores. A discussion and implications of findings follows.