A forgiving workplace: An investigation of forgiveness climate, individual differences and workplace outcomes
Date of Award
Doctor of Business Administration (DBA)
Although forgiveness has been studied for centuries, it is a relatively new area of study in organizational behavior. Organizational climate has a history of influencing individual behaviors. This dissertation considers how a climate of forgiveness may foster a willingness to forgive in individuals. A measure of forgiveness climate is developed and empirically examined. The results of this study support the hypothesis that a cohesive/supportive climate and a trustworthy/integrity climate relate to a climate of forgiveness. Furthermore, this study examines the effects of climate on willingness to forgive. A scenario-based scale to measure willingness to forgive workplace offenses is developed. Willingness to forgive is found to be positively related to job satisfaction and OCB. On the other hand, willingness to forgive was found to be negatively related to job stress and performance. Two individual differences, psychological collectivism and narcissism, were examined as moderators. However, their moderating effect was not supported by the analyses.
Cox, Susie, "" (2008). Dissertation. 468.